Norwood

Jobs

IT Technical Support

Key responsibilities will include:
Respond to and resolve IT support requests via phone, email, chat, or in-person.
Troubleshoot and resolve hardware, software, network, and system issues.
Record, track, and update support tickets in the IT service management system.
Prioritise and escalate incidents based on urgency and impact.
Follow up with users to ensure issues are resolved to their satisfaction.
Collaborate with IT team members to resolve complex issues and suggest process and efficiency improvements.

To be successful you will have:
Diploma or Bachelor's degree in IT, Computer Science, or a related field.
Previous experience in an IT helpdesk, technical support or similar position.
Strong analytical and problem-solving skills to diagnose issues, determine root causes, and implement effective solutions.
Sound knowledge of PC hardware, software, and networking fundamentals.
Strong understanding of Active Directory, Office 365, and remote desktop support tools.
Excellent customer service and communication skills, able to clearly convey technical information to non-technical users.
Ability to work effectively both independently and as part of a team.

• Apply
• 9 Sep 2024