60 Grey St
Palmerston North 4410


Service Delivery Manager

Are you Service Management specialist in the IT industry? Can you monitor, manage and report on the efficient, cost-effective delivery of IT services to a large customer, while ensuring high levels of satisfaction?

To thrive in this role, we envisage you having: Leadership skills, preferably within IS outsourcing; A breadth and depth of knowledge of SDM standards & practices; Experience managing service delivery under an ITIL framework; Proven experience that includes client operations, contract adherence, monitoring and reporting, financial management of projects and services, and risk management; Demonstrable skills in thinking strategically, making an impact, leveraging expertise, changing and improving, and winning with energy

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