2022 RegTech: Excellence in Government.
As a Software Support Analyst, you'll play a pivotal role in ensuring our customers get the most out of our products. Your primary responsibility will be to provide remote technical support, helping customers overcome day-to-day technical challenges.
A Day in Your Role:
- Drive Customer Satisfaction: Your mission is to create high levels of customer satisfaction, which leads to loyalty and long-term relationships.
- Technical Expertise: Provide remote technical support for Objective solutions, drawing on your up-to-date knowledge of our products and the customer environments they operate in.
- Issue Resolution: Diagnose and solve customer issues, ensuring they receive timely and effective solutions.
- Incident Management: Professionally manage incidents, adhering to established timelines and departmental standards.
- Collaboration: Collaborate with Technical Account Managers to deliver exceptional outcomes for our customers.
Here are some of the skills we appreciate:
Proficiency in Microsoft Office (Access, Excel, Advanced MS Word, Outlook)
General knowledge of Microsoft operating systems (Windows Server, Windows) and familiarity with Linux (Ubuntu CLI).
Experience with Relational Database Management Systems like MySQL or SQL Server.
Strong written and verbal communication skills.
Excellent customer service skills.
Objective builds world class development centre
A centre of excellence in software more...