The Software Support Analyst is a product specialist and assists our customers in overcoming technical challenges in their day-to-day operation of our products. The prime focus is remote technical support to ensure that the Objective solution is working as designed in our customer environment. This role is crucial for building and maintaining relationships and growing customer environmental knowledge over time to ensure high levels of customer satisfaction.
What we are looking for
High degree of knowledge in Microsoft Office (Access, Excel, Advanced MS Word, Outlook)
General use and administration of Microsoft operating systems (Windows Server, Windows) and Knowledge of Linux (Ubuntu CLI).
Experience with PHP scripting language (desired but not essential).
Knowledge and experience with Relational Database Management Systems such as MySQL or SQL Server.
High degree of professionalism
Excellent written and verbal skills
Flexibility and adaptability
We are looking for a Test Analyst to join our development team in Palmerston North. Objective's Palmerston North lab is a true centre of excellence. Home to one of the region's largest development teams, and housed in an award winning facility, the Palmerston North Team develops Objective Trapeze.
The Trapeze team has 5 engineers and a Principal Test Analyst. They are an independent self-directed team that work closely with their Product Manager and Customer Success partners.
What your day will look like:
Executing assigned tests in various areas of functionality, usability and automation.
Undertaking a range of testing variations depending on project requirements (automation, functional, API, usability etc)
Supporting Delivery Leads and development teams with status updates, clarification of acceptance criteria and testing documentation.
Identifying bugs found during execution in a timely manner.
What skills you will need:
Experience in testing desktop applications.
Commercial testing experience in a web development environment.
Experience in manual testing (including user testing)
Experience in automated testing and tool.
Knowledge of common software failures and faults; and development methodologies.
The Engagement Manager (EM) / Team Leader role, within the consulting team, combines the responsibilities of the Engagement Manager and Regional Consulting Leader. They are accountable for delivering projects, establishing excellent business-to-business relationships, securing revenue streams and driving customer success initiatives, thinking beyond project scope to achieve great business outcomes for customers.
What skills you will need
Experienced working in the software industry.
You’ll bring a proven track record of delivering outstanding results with customers in the enterprise space, providing positive ROI, and great delivering outstanding outcomes.
Strong consulting experience, preferably from a product background, with an excellent understanding of the end to end consulting process.
Strong project management experience in formal project management and software implementation. Formal project management accreditation e.g. PRINCE2, PMBOK highly desirable.
Strong understanding of the sales process and ability to engage at senior management level. Service sales experience a plus. Excellent organisation, time management, and communication skills.
Track records of positive contributions in high performing environments.
Good leadership skills
Objective builds world class development centre
A centre of excellence in software more...