Advantage
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063588999
info@advantage.co.nz
advantage.nz
46 Grey St
Palmerston North 4410

Advantage

Advantage looks after some nationally significant companies using the very latest technology to protect and enhance their existing cyber security efforts. Advantage (established 1984) has some real history supporting companies with its managed services, data center and cyber security. We are part of the community creating long term partnerships that have stood the test of time. Advantage has also invested in building a modern resilient Data Center. We offer Managed Service Provider and consulting services to nationwide customers.

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Jobs

Support Centre Tech

The Support Centre Technician handles the initial support request that come in from our clients. They are vital to our Support Operations, ensuring that any request is handled quickly and that our clients are informed of what to expect every step of the way.

When help is needed the Support Centre Technician can get help from or escalate issues to other members in the Technical Delivery Team.

Skills and attributes (desired)
• A love of (and ability to) Solve Problems & Challenges
• A team player with great work ethics.
• A deep desire to deliver an amazing Client Experience
• Great Communications skills, founded in being a good listener
• The ability to speak both Geek and human
• An understanding of support tools, techniques and how technology is used to provide services
• Understanding of operating systems, business applications, printing systems and network systems
• The ability to keep up with & adapt to the fast-paced IT world

Skills and attributes (nice to have)
• Experience using a Ticketing system / RMM Tool and PSA software
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Experience and knowledge of working with the Microsoft 365 Platform
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

Senior Systems Engineer

provide a high standard of remote, onsite, telephone and email support to clients, by providing service excellence in every engagement and acting as the escalation point for the level 1 & 2 support team. You will be responsible for solving complex business wide IT networking and infrastructure issues for our 1500 plus user portfolio.

In addition, we have a large pipeline of project work which you will work with clients to scope, deliver and manage. We expect all senior engineers to be involved in a degree of pre-sales work and be actively involved in the development of roadmaps for your your assigned customers to assist them on their technology journey.

Skills and attributes
- A love of (and ability to) solve problems & challenges
- A deep desire to deliver an amazing Client Experience
- Great listening and communications skills, with the ability to speak both geek and human
- 4 years' experience in providing ICT engineering support and project delivery services to SMB/Corporate organisations at a Tier 3 technical level
- An understanding of support tools, techniques and how technology is used to provide services
- Proven experience with server and desktop equipment, operating systems, business applications, and printing systems
- Sound WAN and LAN networking and general IT infrastructure knowledge
- Advanced technical experience working with VMWare, Hyper-V, Microsoft 365, and Azure platforms
- Full NZ driver’s license

Technical Consultant MSP

We are seeking a Technology Consultant who will be responsible for MSP Business building strong long-term client relationships by providing technology guidance that aligns with the client’s business strategy and their overall business processes. The Technology Consultant will will be responsible for IT strategy development, IT solutions discovery, service management, risk management and relationship management.

Technical Consultant (MSP) Requirements:
3 years working in a similar role for a Managed Service Provider
Hands on technical background preferred
Must be familiar with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
Recommending new technologies and hardware and software solutions to clients.
Proven customer service and problem-solving skills, working directly with clients.
You are great with process and receptive to new ideas and new ways of doing work.
You are service-oriented and collaborative with the ability to develop and build strong relationships.
You are comfortable working with C-suite executives in a consultative fashion


Tales from a Security Operations Centre

Dr Bryce Antony is a senior cyber security engineer for Advantage. He gave a look behind the scenes of Advantage's security operations centre. more...


Advantage talks Managed Security in NZ

Advantage started 37 years ago and has grown to meet changes in market and industry more...