Yorb provides invaluable support, tools and insight to assist clients to see technology as an enabler to solve problems, create value and provide a market advantage to them. Key services focus on the New Zealand SME market with Yorb working with clients as their strategic technology partner, helping them do what they do best. For us, we aren’t the hero of our story, our clients are.
Support Centre Analyst
As a key member of the support centre team, you will be Client focused, outcome driven, and committed to the highest quality delivery standards.
Ideally 1-2 years’ experience on a Technical Support Desk where Level 1 support is provided, however a person displaying a passion for the industry and technology would be considered.
Experience in the use of Service Management Systems and the associated disciplines required to use these toolsets successfully.
Basic knowledge of Microsoft Back Office technologies, cloud skills and associated management tasks, such as but not exclusive of:
User Administration - User creation, access rights etc.
Mailbox administration (Microsoft 365),
Windows Desktop Management
Phone & Tablet Management
Understanding the importance of security to business and the risks associated with a breach.
An understanding of Backup & Disaster Recovery technologies as well as best practice
Have fundamental knowledge regarding TCP/IP
Confident in the support of windows desktop operating system
Have an awareness of the different cloud technologies with attention on Office 365 and Azure
Have sound and logical troubleshooting skills
Confident working with and across multiple clients, delivery/technical teams, and technologies.