1-17 Fitzherbert Ave
Palmerston North 4410
Author-it Software Co. (ASC)
Author-it Software Co. (ASC) is a fast-paced global business working on transformative technology. We are a world leading SaaS and on premise provider for authoring technical publications, e-learning and pharmaceutical information.
Our two software platforms, Docuvera and Author-it, enable the transformation of how our customers create and manage their content, leveraging a component first approach where content is broken down, easily assembled into documents, and reused across their organisation.
Our primary technology hub is based in Palmerston North, with our other tech, product and customer teams spread across Wellington, Auckland, the USA and the Netherlands. In Palmerston North, there are Software Engineers, Testers, Solution Architects and DevOps Engineers with plenty of opportunities to innovate together and learn from each other. As a modern tech company, all our infrastructure is cloud-based with extensive use of AWS products and services.
We’re an ambitious, product-led company and we trust that our global team of close to 100 people will do their best to deliver on their commitments to our customers, so we let them get on with it. We’re progressive in our approach and know what makes a great product, so we seek people to join us who can show us that they’re passionate about their field of work, show initiative, and are constantly learning so adapt to try new things or take on a different perspective, and are keen to have some fun along the way.
We use a lot of AWS tools:
- Compute: EC2, Lambda, Serverless Application Repository, AWS Outposts
- Storage: S3, EFS, S3 Glacier
- Database: RDS (Aurora: PostgreSQL, MS SQL, MySQL), DynamoDB, ElastiCache, Neptune
- Analytics: Athena, Amazon Redshift, EMR, Elasticsearch Service, Kinesis, QuickSight, AWS Glue
- Machine Learning: Amazon SageMaker, Amazon Comprehend
- Application Integration: Step Functions, Amazon EventBridge, Simple Notification Service, Simple Queue Service
- Networking and Content Delivery: CloudFront, API Gateway, Direct Connect
- End User Computing: AppStream 2.0
- Containers: Elastic Container Service
|Work||Accepts Interns Currently Hiring|
As a key part of the operations team, you’ll work with our sharp team of engineers to maintain our existing AWS hosted infrastructure and troubleshoot incidents to support our customers. Day to day, you’ll work with a combination of Windows and Linux servers, AWS Services, deploying new environments, and performing general operational duties. You’ve got a real knack for spotting where tech can improve process, so you’ll also be constantly working to automate existing manual processes where possible.
Help users resolve issues with computer hardware or software. You’ll respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. This includes receiving, prioritising, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.